Refund & Warranty Support Policy

Last updated: [Date]

Welcome to Nivetha Power Solutions. We are committed to providing high-quality services and products in the domains of RO/UV systems, CCTV, inverter & battery solutions, and general electrical work. This Refund & Warranty Support Policy explains how we assist our customers in warranty claims, refunds, and related support requests.

1. Our Commitment to You

• We aim to support every customer fairly and transparently.
  
  
• While we may not always directly approve every refund or warranty claim, we will assist you in the process, guiding you every step of the way.
  
  
• Our support includes documentation assistance, liaison with manufacturers or vendors, and advice on next steps.
  
  

2. Warranty Support

2.1 What Warranty We Cover

Depending on the product or service you purchase (RO/UV purifier, inverter, battery, CCTV, electrical components), there may be manufacturer or vendor warranties applicable. The terms (duration, coverage, etc.) will depend on the brand and model.

We do not guarantee all parts or issues will be covered, but we pledge to:

• Help you understand the warranty terms and what’s covered.
  
  
• Assist in preparing and submitting a claim to the manufacturer or vendor.
  
  
• Coordinate with service centers or authorized agents when possible.
  
  

2.2 What You Need to Provide

To help with a warranty claim, please provide:

• Proof of purchase (invoice, receipt) from Nivetha Power Solutions.
  
  
• Model number, serial number, and product details (if available).
  
  
• Description of the issue (photos, videos, error messages).
  
  
• Date when the fault or problem was discovered.
  
  
• Any prior repair attempts or service history (if relevant).
  
  

2.3 How We Assist

Once you submit a warranty request, we will:

1. Review your documentation and assess whether the issue likely falls under the warranty terms.
   
   
2. Help you file the claim to the manufacturer or vendor (filling forms, submitting evidence).
   
   
3. Liaise or follow up with the vendor/manufacturer on your behalf.
   
   
4. Keep you informed at each stage of the process.
   
   

Because we act as a facilitator, the final decision (approval, repair, replacement) rests with the manufacturer or vendor per the warranty terms.

3. Refunds & Return Claims

3.1 When Refunds May Be Considered

Refunds are generally not guaranteed, but under exceptional circumstances (defective product out-of-box, non-functioning installation, or product significantly different from what was promised), you may request a refund. We will evaluate on a case-by-case basis, and our assistance will include:

• Verifying the issue or defect.
  
  
• Coordinating with the vendor/manufacturer to see if refund is possible.
  
  
• Advising you of alternative solutions (repair, replacement, credit) when full refund is not feasible.
  
  

3.2 Conditions for Refund Requests

To place a refund request, you must submit within [X days/weeks] from the date of delivery or installation (specify timeline, e.g. 7 days, 14 days). The product must be in reasonably preserved condition (aside from the defect); full packaging and accessories should be retained if possible. We reserve the right to refuse refund requests if:

• The product was damaged due to misuse, unauthorized repair, negligence, or accidents.
  
  
• The defect or issue was caused by external factors (power surges, environmental damage, tampering).
  
  
• The customer did not notify us within the allowed time window.
  
  

3.3 Our Role in Refund Process

If you submit a refund request, we will:

1. Review your claim and evidence.
   
   
2. Contact the vendor/manufacturer to evaluate refund eligibility.
   
   
3. Support negotiations or mediation between you and the vendor.
   
   
4. Inform you of the outcome (refund approved, partial refund, replacement, or denial).
   
   

Note: We act as your support channel; the vendor/manufacturer has final say on the refund decision per their policies.

4. Limitations & Disclaimers

• Our assistance is limited to supporting your claim — we do not guarantee full refunds or that every warranty claim will succeed.
  
  
• We are not liable for defects or failures caused by misuse, improper installation, tampering, or external conditions outside manufacturer control.
  
  
• Any replacement, repair, or refund is ultimately governed by the warranty or return policies of the original manufacturer or vendor.
  
  
• We do not cover incidental or consequential damages (e.g. lost productivity, data loss, property damage) resulting from product failure, unless specifically required by applicable law.
  
  

5. How to Submit a Claim / Request

To initiate a warranty or refund support request, follow these steps:

1. Contact us via email: info@nivethapowersolutions.com
   
   
2. Mention “Warranty / Refund Support – [Product/Service Name]” in the subject.
   
   
3. Attach your proof of purchase, product details, photos/videos, and description of the issue.
   
   
4. Our team will respond within [X business days] to guide you further.
   
   

You may also reach us via phone: +91 86100 30560

6. Additional Notes

• We strongly recommend you carefully inspect delivered items immediately. Report any obvious defects or damage to us promptly.
  
  
• For installation-based services (CCTV, RO, inverter), after installation, any issues should be reported immediately or within the allowed claim period.
  
  
• Keep product packaging, accessories, and manuals safe until the claim process is fully resolved.